Privacy Policy

Valordek is a registered business name of All Seasons Waterproofing Inc., a British Columbia company. In this policy, "we", "us" and "our" mean All Seasons Waterproofing Inc., doing business as Valordek. This policy explains what personal information we collect through valordek.com, our landing pages and our online tools, how we use it, who we share it with, and the choices you have.

We follow British Columbia's Personal Information Protection Act and other Canadian privacy law that applies to us.

What we collect

Information you give us

• Contact, quote and calculator forms: your name, email address, phone number, city, and anything you write about your project.
• Find a dealer: your name, email address, phone number, the dealer location you choose and your message.
• Deck visualizer: the photo you upload and the colours you try. If you choose to save your visualization, we also collect your name, email address, phone number, city and project details.
• Email and phone: whatever you choose to tell us when you contact us directly.

Information collected automatically

• Website analytics: we use Google Analytics to understand how people use our site, such as which pages are visited, the type of device and browser, the approximate location based on your IP address, and how you arrived at our site.
• Advertising: we use Google Ads conversion tracking to measure whether our ads lead to enquiries.
• Spam protection: our contact form uses Google reCAPTCHA to tell people from automated spam.
• Deck visualizer usage: for each visualization, we record a scrambled (one-way hashed) version of your IP address, your country, your browser type and the colour you chose. We use this to prevent abuse and to track usage. We cannot recover your IP address from it.

How we use your information

• To answer your questions and prepare quotes.
• To send your Find a Dealer request to the dealer you select.
• To create deck visualizations from your photos.
• To improve our website and measure how well our advertising works.
• To prevent spam, fraud and misuse of our tools.
• To meet our legal obligations.

We do not sell your personal information.

Who we share it with

• Authorized Valordek dealers: when you use Find a Dealer, your request goes to the dealer you select, and we receive a copy.
• Service providers: companies that help us run our website, tools, email and marketing, including our website host, Microsoft (email), Google (Analytics, Ads, reCAPTCHA, Maps, and its Gemini service, which creates the deck visualizations), Cloudflare (which runs and stores data for the deck visualizer), Resend (which delivers visualizer emails), and the consultants who manage our website and marketing. They may use your information only to provide their services to us.
• When the law requires it: for example, to respond to a lawful request from a government authority.

Where your information is stored

Some of our service providers store or process information outside Canada, including in the United States. Information held outside Canada is subject to the laws of that country, and authorities there may be able to access it under those laws.

Photos you upload to the deck visualizer

Please upload only photos of a deck or balcony that you own or have permission to photograph, and avoid photos that show people or personal details such as house numbers. Your photo is sent to Google's Gemini service to create the visualization. Finished visualizations are stored so the tool can show them again quickly. If you save your visualization, we keep your original photo and the visualization with your contact details so we can follow up on your project.

Cookies and your choices

Our site uses cookies and similar technology for analytics, advertising measurement and basic site function. You can block or delete cookies in your browser settings, although some parts of the site may not work as well. You can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout, and manage the ads Google shows you in your Google account's ad settings.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires, and then delete it or remove anything that identifies you.

How we protect it

We use reasonable safeguards to protect personal information from loss, theft and unauthorized access. No website or online service can be completely secure, so please do not send us sensitive information, such as payment details, through our website forms.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it. Withdrawing consent may mean we can no longer help with your enquiry. To make a request, contact us using the details below. We will respond within the time the law allows.

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

Children

Our website is meant for adults planning deck and balcony projects. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us